Dutch Customer Service Representative

Location: Morocco

Salary Range / Rate: Not disclosed by recruiter

Job Description

Job ID: 548 January 28, 2020 44 203 301 0319

Job Title: Dutch Customer Service Representative
Location: Casablanca, Morocco (Relocation Assistance provided - If needed)
Type: Permanent

Role Overview:
• The customer service agents’ mission is to assist customers in solving their problems, to provide accurate information and to promote the products and brand of the company.
• The agent must be able to handle a wide range of requests (reservation, complaints and technical problems) through telephone, mail and chat.

• Deliver a personalized approach.
• Provide good call and email management.
• Escalate calls to the relevant departments.
• Deal effectively with objections issued by the client.
• Know, master and communicate the procedures, the products' specifications and the legal obligations.
• Embody and promote the brand's image.
• Work on improving your own performance.
• Up-sell using sales techniques.

• Fluent in the Dutch orally (B2) and in writing (C1).
• Previous experience in a customer-oriented environment would be beneficial.
• A motivated and enthusiastic person with proven skills in interpersonal communication.
• Very good analytical skills combined with active listening.
• Ability to use the telephone and office system.
• Self-organizing ability and ability to plan work in order of priority.
• A customer-oriented attitude.
• Ability to work easily in a structured environment.
• Have a flexible attitude to adapt to different customer profiles

• Monthly performance incentives.
• Great office location with easy access by public transport.
• Paid training.
• Continuous training and development.


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Location: Morocco,Africa

No of Vacancies: 10

Job Sector: Customer Services, ITES, BPO

Job Type: permanent

Education: -

Experience: 0 - 5

Salary Range / Rate: Not disclosed by recruiter

Apply now

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